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HTTP 400 - Session Not Found on SLC Supplier Portal Document Downloads

Hello,

I have been doing quite a bit of research on this - there are similar discussions on SCN (This one: HTTP 400 - Session not found error | SCN, among others, but nothing that has actually helped me resolve my specific error).

I have an SRM SLC supplier portal that I am able to access through IE with no problems.

What I want to do is download a Supplier Qualification Response - a document generally in .docx format.

I go to Supplier List -> I select the Supplier Qualification Response -> I access the Response UI -> Then I click on the document I want to download ->

Here is where my error happens. Now, I have two machines. The trick is - when I do it on one machine I have no issues at all. When I do it on the second machine, I get the following error:

So I think the issue is Browser related. So I equalize the browser settings on the second machine as I have them on the first machine. NO SUCCESS. I still get the same issue.

I have the exact same Browser settings, and I also have the same SAP AG SSL certificates.

I have tried just about everything and running out of options. Please let me know if you have any suggestions, or if you have faced this issue and know how to troubleshoot it.

Thanks!

Kind regards,

Esteban

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1 Answer

  • May 03, 2016 at 02:51 AM

    Hi,

    The issue can be reproduced every time ?

    Did you try to do it on one machine and then logoff normally, afterwards, do it on the second machine ?

    The cooresponding ICM trace(dev_icm), httpwatch log is necessary for further analysis.

    Best regards,

    Shi

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    • Here it is:

      [Thr 46927710623488] MPI<10bc60>b#3 Close( b ) opt=4 del=0( 0 1 ) wakeup=0-> MPI_OK

      [Thr 46927710623488] MPI<10bc60>b#5 Delete( b ) -> MPI_OK

      [Thr 46927710623488] MPI<10bc60>b#4 Close( b ) opt=4 del=1( 0 0 ) wakeup=0-> MPI_OK

      [Thr 46927710623488] NiIShutdownHandle: shutdown -w of hdl 205

      [Thr 46927710623488] SiPeek: hang up occurred in sock 37

      [Thr 46927710623488] NiIPeek: peek for hdl 205 failed (r; rc=1)

      [Thr 46927710623488] SiPeek: hang up occurred in sock 37

      [Thr 46927710623488] NiIPeek: peek for hdl 205 failed (r; rc=1)

      [Thr 46927710623488] NiIRead: SiRecv failed for hdl 205/sock 37

      [Thr 46927710623488]     (SI_ECONN_BROKEN/0; I4; ST; P=<host ip>, L=<host ip>

      [Thr 46927710623488] NiICloseHandle: shutdown and close hdl 205/sock 37

      [Thr 46927710623488] IcmConnClose: Connection 52/798352 closed

      [Thr 46927710623488] IcmConnFreeContext: context 37 released

      [Thr 46927710623488] IcmServDecrRefCount: <host> - new serv_ref_count: 4

      [Thr 46927710623488] REQ TRACE END: 52/798352/1

      [Thr 46927710623488] IcmWorkerThread: Thread 0: Waiting for event

      [Thr 46927710623488] DpRqFreePendingRequests: freed 0 pending request

      [Thr 46927713265408] <<- SapSSLRead(sssl_hdl=2aae6c0172c0)==SSSLERR_CONN_CLOSED

      [Thr 46927713265408] IcmReadFromConn(id=0/798353): connection broken (len=0,0)

      [Thr 46927713265408] PlugInStopConn: role: Server(1), error: 0, write_err: 0

      [Thr 46927713265408] <<- SapSSLSessionDone()==SAP_O_K

      [Thr 46927713265408]      in: sssl_hdl   = 2aae6c0172c0

      [Thr 46927713265408]  in/out: ... ni_hdl = 500

      [Thr 46927713265408] MPI<10bc61>19#4 Close( 19 ) opt=4 del=0( 1 0 ) wakeup=0-> MPI_OK

      [Thr 46927713265408] MpiIFreeAllBuffers(): free 8a5f68

      [Thr 46927713265408] MPI<10bc61>19#6 Delete( 19 ) -> MPI_OK

      [Thr 46927713265408] MPI<10bc61>19#5 Close( 19 ) opt=4 del=1( 0 0 ) wakeup=0-> MPI_OK

      [Thr 46927713265408] MPI<10bc62>5d#3 Close( 5d ) opt=4 del=0( 0 1 ) wakeup=0-> MPI_OK

      [Thr 46927713265408] MPI<10bc62>5d#5 Delete( 5d ) -> MPI_OK

      [Thr 46927713265408] MPI<10bc62>5d#4 Close( 5d ) opt=4 del=1( 0 0 ) wakeup=0-> MPI_OK

      [Thr 46927713265408] NiIShutdownHandle: shutdown -w of hdl 500

      [Thr 46927713265408] SiPeek: hang up occurred in sock 38

      [Thr 46927713265408] NiIPeek: peek for hdl 500 failed (r; rc=1)