I am unable to change the field label renaming on interaction record could you please help here.
in interaction record categorization fields i could not able to change the field labels.there is no configuration page here.
in webui -icagent role-interaction record screen-categorization tab-fields category1 and category2 and category3 we need to rename this field to type subtype and subsubtype. how to do it?
Component - GSMCDDLB
Thanks in advance.
Thanks & Regards