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Apr 29, 2016 at 12:01 PM

Unable to change field label renaming on interaction record categorization fields?

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Hi Team,

I am unable to change the field label renaming on interaction record could you please help here.

in interaction record categorization fields i could not able to change the field labels.there is no configuration page here.

in webui -icagent role-interaction record screen-categorization tab-fields category1 and category2 and category3 we need to rename this field to type subtype and subsubtype. how to do it?

Component - GSMCDDLB

Thanks in advance.

Thanks & Regards

Kalpana