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author's profile photo Former Member
Former Member

Content Studio and Provider Credentials not available

Hello,

in our hybris marketing 1602 are the campaign sub worksets "Content Studio" and "Provider Credentials" not available.

If I click on them, the message appears "App could not be opened. Try again later".

Do you have any idea about this issue?

Kind regards

Anne

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4 Answers

  • Posted on Apr 28, 2016 at 04:39 PM

    We had the same issue in 1511, but only with a specific user - for one user in particular. I refreshed gateway cache, ui5 app cache and it started working.

    Regards,

    Maris

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  • author's profile photo Former Member
    Former Member
    Posted on Apr 29, 2016 at 05:26 AM

    Hi Anne

    Had the same issue for 1602

    Check if all OData Services are activated: CUAN_TC_CHECK

    You can also use this task list to activate them, if some of them arent: CUAN_UPDATE_EQ_ODATA_SERVICES

    br,

    Christian

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  • Posted on Apr 29, 2016 at 07:28 AM

    Hi Anne,

    Could you please create a ticket. Then it is easier to check for your specific problem.

    Kind regards,

    Silvia

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  • author's profile photo Former Member
    Former Member
    Posted on Apr 29, 2016 at 09:40 AM

    Thanks for your recommendation Christian!

    Unfortunately I only get some errors for missing HANA content, if I run CUAN_TC_CHECK.

    The errors refer to HANA contet for HRF, which we don't use. So this shouldn't be related to our workset problem. But maybe you can have a look at the results.


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