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SLA determination on Sold To Party and Category level

Dear Experts,

I have requirement to determine SLA based on Sold to party + Category level 1.

Let me know if this possible through standard customization. If you can provide some steps will be great help for me.

Thanks,

Daniel

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1 Answer

  • Apr 27, 2016 at 07:42 AM

    Hi Daniel,

    yes it is possible..

    have you tried brfplus ..check below for detail steps.

    Support Team Determination via Business Rule Framework plus - SAP IT Service Management on SAP Solution Manager - SCN Wi…

    in the steps 5.3 create decision table..you can choose multiple combination as per your requirement

    Thanks

    Prakhar

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