Our BW consultant left us after having created only one "Send Message" variant which we are finding grossly inadequate. I tried to create a duplicate of his variant with a different message and the same recipients but found I couldn't configure the Internet Addresses. His "Recipient Type" is not "U Internet Address", it is "via Internet" and I do not have this selection in my variant. Also his has a button in the "Select Communication Route" column that I have been unable to have appear. What is the correct way to configure an external internet email address for a recipient?? Your assistance would be greatly appreciated!!