on 04-22-2016 4:09 PM
Hi All,
As far I understand from C4C product creation, There is only one product type used for Sales and Service scenario, If so then what is registered product?
Regards.
Hi Amy,
A registered product is a specific instance of a certain product.
For example, you could maintain product master records for "phone" or "printer". A registered product will then represent a specific phone or a specific printer. Registered products usually are identified by a serial number and assigned to a specific customer.
Hope this helps!
Gab
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Hi Gabriele,
Many thanks. In service scenario ,for any inbound communication an automatic assignment of service product which the customer is eligible, i may have to do the below
=> Create a product
=>Assign the product as a registered product for the customer(My service product doesn't have serial number)
Regards
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