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SAP C4C Service Product

Former Member
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Hi All,

          As far I understand from C4C product creation, There is only one product type used for Sales and Service scenario, If so then what is registered product?

Regards.

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Answers (1)

Answers (1)

Former Member
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Hi Amy,

A registered product is a specific instance of a certain product. 

For example, you could maintain product master records for "phone" or "printer".  A registered product will then represent a specific phone or a specific printer.  Registered products usually are identified by a serial number and assigned to a specific customer.


Hope this helps!

Gab


Former Member
0 Kudos

Hi Gabriele,

                  Many thanks. In service scenario ,for any inbound communication an automatic assignment of service product which the customer is eligible, i may have to do the below

=> Create a product

=>Assign the product as a registered product for the customer(My service product doesn't have serial number)

Regards

Former Member
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Very good, that should definitely be achievable.  Let us know if you have any follow up questions.

Kind regards,

Gab