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Customer could not be converted from field KUNNR (CND_MAP325)

Dear CRM gurus,

please help to resolve the issue with condition data replication from ECC to CRM system

We've got error message in SLG1 with the following text: Field content <customer_code> from field KUNNR could not be concerted (CND_MAP325 message)

The issue appears if condition record creation happens just after customer creation within short period of time.

Below is the example from the live system with timestamps:

1. Customer created in CRM, outbound BDoc created (04:15)

2. Customer created in ECC (04:15)

3. Condition record created in ECC (04:17)

4. Condition record creation CRM failed, no Bdocs created. Error "Field content <customer_code> from field KUNNR could not be concerted (CND_MAP325 message)" in SLG1

Thank you in advance for your help

Regards

Petr

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2 Answers

  • Best Answer
    Posted on Apr 25, 2016 at 05:10 AM

    Hello Petr,

    Sometimes it may happen that, when you are trying to create a customer/material/article in R/3 followed by maintaining a condition record for that customer/material/article. But in CRM, since these 2 are sent 2 different queues, it may happen that condition queue gets processed before material queue and hence resulting in an error message in logs.

    This can be influenced using SAP Note:

    658272 - Condition download occurs before Article download.

    Please check the note and maintain the proper entry then retest the behavior.

    Thank you.

    Best regards,

    Julin Xin

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  • Posted on Apr 22, 2016 at 09:48 PM

    This message was moderated.

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