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SP12 for CR 11 will not install

I am trying to install Service Pack 12 for Crystal Reports 11, but I am getting this error message along with the Prerequisite Updates are applicable failed.

"Crystal Reports 4 has a higher version than this update, as so the fixes will not be applicable. It is not recommended that you continue"

I am trying to install the SP because when I try to create a new report and put more than two files together CR is crashing, but now that isn't working either.

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  • Best Answer
    Posted on Apr 21, 2016 at 06:02 PM

    Hi Brandy,

    The error suggests that the SP you've downloaded isn't for the same version of CR you have.

    I don't think SPs for CR XI are available for download anymore.

    You might want to upgrade to CI XI R2 SP6 instead:

    Where did all the Crystal Reports XI R1 and R2 fixes go?


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