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Former Member
Mar 01, 2006 at 01:43 PM

Agent assignment problem


Hello to all experts out there .

I need some help from you guys . I m having a User decision step and i have assigned a agent to it. More precisely <b>Role : AC00000168</b> . It is working fine .

But in one case it happened that one position(Say 'Y') was not assigned a user to it so it is now giving an error .

So we are now thinking that the request made should go to the Y's manager(His reporting officer).Is there any standard rule available for this ? Or is there any other way to do it ?

Sorry for posting such a big message . Actually i'm new to SAP.Hope you guyz have understood my requirement .

Thanks in advance ,