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Notification to user, for Additional Information(asked by FF controller), in EAM log review workflow

Hi All,

My requirement is that, when FF controller asks for additional inf., from FF user, the user should get a notification, on receiving the work item. So, could you suggest, how to achieve this.

To make this more generic, how does a forwarded recipient gets an email notification, for a work item received.

Regards

Plaban

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1 Answer

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    Former Member
    Apr 22, 2016 at 08:09 AM

    Hi Plaban,

    For Notification to FF user for Additional information, there is no existing SAP provided Template ID, so first you will need to create Document object, then the Message class and then mapping of Message class to Document object.Then creation of Template and addition of new template in MSMP.

    Please find the steps below :

    1) Go To Transaction SE21 and create Package (Any name with Z)

    2) Create Document object:


                    a) Goto T-code SE61, enter name and Document class: General Text.

                    b) Click Allow (System try to replace file.)

                    c) A wordpad will be opened where email format will be added with all the variables.(Give                the mail content as per business requirement.)

                    d) Click on Save Active and add to Transport. (It will ask for Create Object Directory entry,                provide the package previously created.)

    3) Map Document Object to Message Class:


                    a) First you need to create Message class, which will be done in SE16 (Table name: GRFNVNOTIFYMSG )

                    b) Create New Entry:

                  

    Enter Message class(custom 'Z one') and other details with Document object previously created.

    Now you can see your Message class with Document object in this table.Provide Message Number: 000

    4) Now, goto  Workflow Configuration select Process ID SAP_GRAC_FIREFIGHT_LOG_REPORT and Click on Change/Display button to modify the template and Notification settings.

    a)   Go to Variables and Template. Click on Add button. Provide the details and click on Save:

                 Template ID: Any name of your choice E.g. ZGRAC_RETURN

    Message Class: Select from the help, your created Message class

    Message No.:000

                    b) Go to Path Settings. Select the path and modify the Notification Settings.

                    c) Add new events and select the template created.

    5) Now Save the changes and activate the content. A new version will be created. So the workflows generated after this will follow this notification Rule.

    Regards,

    Rohit

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