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issue with connecting C4C to external webservice


I have created a solution in CAS that should export activity data to an external provider to perform surveys.

I have uploaded the wsdl, created the code and created comm.system and arrangement.

Both when testing the service in CAS and when checking the connection in communication arrangement, I get this error:

Error accessing service; Service Ping ERROR: Error when calling SOAP Runtime functions: SRT: Processing error in Internet Communication Framework: ("ICF Error when receiving the response: ICM_HTTP_SSL_ERROR") ()

Everything works fine in SOAP UI, I have the same protocol, same endpoint, same port.

Application Protocol: Webservice
Protocol: HTTPS (I've also tried http)
Hostname: "hosturl".com
Port: 443 (I've also tried 80)
Path: WebServices/001/05.asmx

Authentication: None (as user and password must be sent in xml. But - I've tried with the actual user and password here.

Any pointers on how to fix this? I've compared with soap ui and everything is the same. Do I have to upload the providers certificate to C4C? In that case - where? I've downloaded it and the CA name is identical with the hostname in the comm. arrangement, so that shouldn't be an issue.

Thanks a lot for any help!

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2 Answers

  • Best Answer
    Feb 15, 2017 at 10:21 AM

    The issue was solved by uploading SSL certificates! Thanks :)

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    • I am trying to consume an external web service from ERP system using PO as middle ware.

      I have created an external web service integration,communication scenario ,communication system and a communication arrangement with the host name of PO.

      When I try to do a Ping test to check the connection am getting the below error as you faced in your scenario.

      Please share the steps which I need to do for resolving the connection issue.

      i have same error

  • Feb 09, 2017 at 01:15 PM

    Hello Per,

    Did you follow the steps from docu section

    If I remember right the authentication shoudl be user & pwd.


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