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SAP B1 User Account Related Error

Hi all,

We just want to share if anyone experience a user account cause of error when Filtering Reports for General Ledger?

We want to know what might cause this so that we can prevent this concern in the future.

Our solution for the mean time was to create a new user and copied the same Authorization details from the old user account and this works fine.

Thanks in advance!

Teng Pereras

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1 Answer

  • Apr 18, 2016 at 12:19 PM

    Hi Teng,

    Please also tell us what the error was.



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    • Hi Teng,

      In this case, there is nothing you can do yourself to find out what the problem is. I would recommend the following approach:

      1. If you do not have the Remote Support Platform installed, install it on the server.
      2. Check all tasks in the RSP, to see if there is one that addresses this issue specifically, or that addresses any other user related issues.
      3. Run all such tasks that you may find.
      4. If there are no such tasks, or running them does not solve the issue, log a support message with SAP.

      It sounds like a database corruption of user settings. This happens sometimes, and it can only be solved by SAP.