Customer Charging Supplier for incurred costs

[arjenvandixhoorn]

Hi,

We have some customers charging us for costs they occur in their supply chain. Examples are
- goods not ready for pick-up at agreed time

- incorrect documents (like invoice, shipping docs etc..)

- etc..

Typically we receive an invoice from our customer regarding these ("SLA") costs.

Within our organization we would like to track these costs, measure and report.

What would be the right way to do this? Any ideas or experience with this? Thanks!

Regards,

Arjen

[phanikumar_v3]

Can you please help us what is SLA stand for?How it will come to you(by hard copy or electronically)

As far as we understood-we can create a credit memo/Debit memo in SAP by using BAPIs followed by BDCs(while creating credit memo request -you can use any fields like Texts,PO number etc..there by incorporate these into your BAPI/BDCs )

Pl discuss with your Abaper here..

Phanikumar

[arjenvandixhoorn]

Hi Phanikumar,

SLA = Service Level Agreement. This is an agreement regarding services we set-up with customers for the products we produce and deliver.

The invoice we typically receive as a pdf.

By using  a BAPI for this credit memo can we with this also have the link to the original Sales Order used for the production/delivery towards the customer?

As long as we can report on this - and potentially include in customer profitability calculation - the solution would be fine. Nevertheless I will also check with FI. Thanks!

Regards,

Arjen

[Lakshmipathi]

It would be better to address such requirements from FI side by having some special G/L accounts against which, they can record such expenses. 

G. Lakshmipathi