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Chat integration C4C Snapengage

Hi,

I'm trying to integrate Snapengage and C4C and almost successfully done it.

I send or insert a chat link under the interaction of a ticket. When the customer triggers the chat link it gets connected to the chat room correctly and the agents and customers' conversations are OK.

Remark 1 : When the customer triggers the chat link, the agent have to be available. If the chat box isn't open on the computer of the agent, the agent don't receive a notification in Cloud for Service when a customer enter the chatroom in Snapengange.

How do I integrate a notification in C4S when a customer triggers the chat link?

Remark 2: Each time the customer triggers te chat link and start to chat, I receive an error in my mailbox:

When I look into C4S I see this error:

Can somebody help me to explain this errors and solve it?

Remark 3: Is there another (better) way to integrate chat with C4C? Do we have the functionality in C4C?

Thank you in advance for your help.

Kind regards,

Anne Taelman

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1 Answer

  • May 05, 2016 at 06:32 PM

    Hi Anne!

    Did you solve your issue?

    About remark 1 I believe that there is no way to SnapEngage trigger the C4C when the customer trigger the chat link.

    About remark 2 take a look at Note 1935691:Error: Unsupported Content Type is received

    And about remark 3, CTI Integration is supposed to have a chat integration as well, as you can see in the documentation of Administrator Guide of 29/04/2016 on page 196.

    Best regards

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