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CTI: Approved/supported telephone systems

Hello *,

I did not find any SAP information about approved/supported telephone systems.

I assume not all available systems are compatible with SAP CRM (Interaction Center).

Thanks for the support in advance.

Kind regards

Thomas

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5 Answers

  • Apr 18, 2016 at 12:24 AM

    Hi Thomas,

    You can find it at:

    http://global.sap.com/community/ebook/2013_09_adpd/enEN/search.html. Select “SAP Certified Solutions” for “Source/Partner Type” or at the same URL, but searching for “ICI-“

    Please also refer to following:

    http://scn.sap.com/docs/DOC-7783?rid=/webcontent/uuid/f6bca272-0501-0010-4f97-a2877d6d65ea

    Best Regards,

    Bruce

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  • Apr 14, 2016 at 02:54 PM

    Hello Thomas.

    Below information may be helpful:

    Few vendors top of my memory are:

    1. Genesys and

    2. Avaya

    Additiona links:

    How to find certified CTI applications? | SCN

    How to Implement Computer Telephony Integration (CTI) with the SAP CRM Interaction Center

    CTI integration with SAP CRM system | SCN

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  • Apr 15, 2016 at 08:44 AM

    Hi

    For SAP's own option, please see the SAP Contact Center community.

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  • May 01, 2016 at 07:50 PM

    This message was moderated.

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  • May 02, 2016 at 10:33 PM

    Thomas,

    SAP has process of certifying the CTI Integration, If a Integrator (Company) would like to have there product certified then SAP is going to have there certification engineer validate various CTI Call functionality like Agent Login/logout , Agent status, Alerting, Answering,transfers.......etc.

    So if you are looking for any particular CTI, then you can search for the Integration company in

    https://store.sap.com

    We have some of the CTI Application certificed by SAP and CTI Company.Let me know us know if you are looking for a specific CTI.

    Thanks,

    Vamshi Suddapalli

    Solution Engineer

    AMC Technology

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