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CTI: Approved/supported telephone systems

voss
Contributor
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Hello *,

I did not find any SAP information about approved/supported telephone systems.

I assume not all available systems are compatible with SAP CRM (Interaction Center).

Thanks for the support in advance.

Kind regards

Thomas

Accepted Solutions (0)

Answers (5)

Answers (5)

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Thomas,

SAP has process of certifying the CTI Integration, If a Integrator (Company) would like to have there product certified then SAP is going to have there certification engineer validate various CTI Call functionality like Agent Login/logout , Agent status, Alerting, Answering,transfers.......etc.

So if you are looking for any particular CTI, then you  can search for the Integration company in

https://store.sap.com

We have some of the CTI Application certificed by SAP and CTI Company.Let me know us know if you are looking for a specific CTI.

Thanks,

Vamshi Suddapalli

Solution Engineer

AMC Technology

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This message was moderated.

bruce_li
Contributor
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Hi Thomas,

You can find it at:

http://global.sap.com/community/ebook/2013_09_adpd/enEN/search.html. Select “SAP Certified Solutions” for “Source/Partner Type” or at the same URL, but searching for “ICI-“

Please also refer to following:

http://scn.sap.com/docs/DOC-7783?rid=/webcontent/uuid/f6bca272-0501-0010-4f97-a2877d6d65ea

Best Regards,

Bruce

former_member187604
Contributor
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Hi

For SAP's own option, please see the community.

kapilpatil
Active Contributor
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Hello Thomas.

Below information may be helpful:

Few vendors top of my memory are:

1. Genesys and

2. Avaya

Additiona links:

How to find certified CTI applications? | SCN

CTI integration with SAP CRM system | SCN