on 04-14-2016 1:48 PM
Hello *,
I did not find any SAP information about approved/supported telephone systems.
I assume not all available systems are compatible with SAP CRM (Interaction Center).
Thanks for the support in advance.
Kind regards
Thomas
Thomas,
SAP has process of certifying the CTI Integration, If a Integrator (Company) would like to have there product certified then SAP is going to have there certification engineer validate various CTI Call functionality like Agent Login/logout , Agent status, Alerting, Answering,transfers.......etc.
So if you are looking for any particular CTI, then you can search for the Integration company in
We have some of the CTI Application certificed by SAP and CTI Company.Let me know us know if you are looking for a specific CTI.
Thanks,
Vamshi Suddapalli
Solution Engineer
AMC Technology
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Hi Thomas,
You can find it at:
http://global.sap.com/community/ebook/2013_09_adpd/enEN/search.html. Select “SAP Certified Solutions” for “Source/Partner Type” or at the same URL, but searching for “ICI-“
Please also refer to following:
http://scn.sap.com/docs/DOC-7783?rid=/webcontent/uuid/f6bca272-0501-0010-4f97-a2877d6d65ea
Best Regards,
Bruce
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Hello Thomas.
Below information may be helpful:
Few vendors top of my memory are:
1. Genesys and
2. Avaya
Additiona links:
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