Log files filling hard drive

[Former Member]

One of our users has Crystal Reports 2011.  We just discovered that her hard drive is filling up with at least 150GB of Crystal Reports log files.  We would like to find out what is necessary to keep.

Thank you.

[former_member11696]

Hi Kathryn,

Logging is not enabled by default. I suspect she may have been debugging a problem and forgot to remove these 3 variables from the Environment.

Open System Environment Variables and if you see these values delete them:

LOGGING_DIR = c:\logging

LOGGING_ENABLED_ASSERT = 1

LOGGING_ENABLED_RUNTIME = 30

If they are not Database logs then what are in the log files?

Yes you can delete them.

Don

[Former Member]

Any chance you know where I can find System Environment Variables?
I'm trying to help this person on the phone and she has no idea where to find.. and tried using help, but that didn't work..

[former_member11696]

From the start menu just type in environment variables or from Control panel.

Looks like this:

Then the variables I suggested are these:

Can you have a look at one of the log files so we can see what is being logged and then where it may be to stop the logging?

Don

[Former Member]

Yes, going to her computer now...

[Former Member]

Almost nothing... just some headers

TIMESTAMP  THREAD_ID and some others with no information anywhere in the file

Can I attach a word file here and give you screenshots?

[former_member11696]

Yes, use the Advanced Editor, you can just attach a few of the logs. zip them up and then add a .txt extension to the file and then attach. Must be less than 1 meg.

From the name I should be able to see what could be enabled to create the log files. Seeing what is in the logs will help also.

Oh and it could be they have enable crpe32 tracing....

See if they have these registry key:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 12.0\Crystal Reports\Logging]

[HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 12.0\Crystal Reports\Logging\crpe.bkgrnd]

"Destinations"=dword:00000000

"Position"=dword:00000000

"LogErrorsOnly"=dword:00000000

[HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 12.0\Crystal Reports\Logging\crpe.diagnostics]

"Destinations"=dword:00000000

"Position"=dword:00000000

"LogErrorsOnly"=dword:00000000

[HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 12.0\Crystal Reports\Logging\crpe.functions]

"Destinations"=dword:00000000

"LogErrorsOnly"=dword:00000000

"Position"=dword:00000000

Suite 12.0 will change, all depends on the version of CR installed.

Setting all of the values to 0 will stop tracing....

I would ask her if she's had issue and someone asked he to enable logging also....

Don