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Former Member

BO 3.1 Webi Report

Hi

When I am building new webi report in 3.1, it showing error message "Unexpected error. If you cannot reconnect to the server, close Web Intelligence and start again". Please advise, how to resolve this issue.

Thanks

Webi Report.png (19.4 kB)
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2 Answers

  • Apr 13, 2016 at 04:45 PM

    Have you asked your IT team to rest the servers?

    Have you asked other users if they are also getting same issue?

    Has anything with your network &/or PC changed ?

    Regards,

    Ajay

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    Former Member
    Apr 19, 2016 at 03:57 AM

    Hi Gurvinderpal Singh,


    if the server is on different network add hosts entry of server's external IP, try to ping the server using its hostname and make sure it is pinging.

    if the ping doesn't happen then it may have firewall enabled then turn off the firewall and try.

    Hope it works.

    Thanks

    Ashraf

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