SAP Mobile App v1.2.2 for Android

[Former Member]

Hi Experts,

I have been having issues with getting the SAP Business One mobile app to work on an android device.

All of the correct details have been specified in the settings of the app;

Server = IP address

Port = 8443

SSL = Enabled (Ticked)

Company DB = LIVE company I use in SAP

User Code = SAP user I log in as (Ticked as mobile user)

Phone Num = As specified on User Setup

Device ID = As specified on User Setup

I have also installed the SSL certificate on the device, I did this by opening the file in an email attachment and installing it on the device.

After going through all of these steps, I tried to log in to the app, but I then get a "Connection Failed" error.

I have managed to log in to the iOS app with no issues using the same credentials so I feel this must be an issue with the android app. Reviews on 'Google Play Store' also seem to suggest that the app is causing this issue.

Could anyone shed some light on this? Is this a problem with the app or could I be doing something wrong?

Any responses will be very helpful.

Thanks,

Lewis.

[kothandaraman_nagarajan]

Hi,

The above error message, we have SAP note under SAP Business One Customer portal. If you have S-user ID and password, you can download to fix above issue.

Thank you

[Former Member]

Hi Nagarajan,

Please can you provide me with the link to the note?

I have been unable to find it...

Many thanks,

Lewis.

[kothandaraman_nagarajan]

Please check this note,

1924930 - SAP Business One mobile app for Android - Troubleshooting and compatibility information