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Former Member
Apr 12, 2016 at 05:48 PM

ECC Account load (USING PI) is deleting C4C existing contacts

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Hi!

We are loading accounts into C4C from ECC.

The process is that the users are creating contacts inside the account only in C4C.

the problem is when we load again the account from ECC , it clears all contacts from the account.

how to avoid this behavior?

what is the best workarount to this?

thanks.