SAP Service Not Showing in Management Console After Kernel Upgrade

[former_member231754]

Hi All

First time poster here.

I was trying to upgrade our Netweaver server from 7.1CE to 7.5 Java only. It was listed in one of the Notes to upgrade Kernel to 7.45.

In doing so I downloaded SAPEXEDB_100-80000795.SAR and SAPEXE_100-80000796.SAR, unpacked and put them in "<Drive>:\usr\sap\<SID>\SYS\exe\uc\NTAMD64". After doing this the SAP management console was in Yellow State and Further reading mentioned the Kernel Level and disp+work should be of same patch.

I followed by downloading dw_114-80000796.sar and putting all the contents again <Drive>:\usr\sap\<SID>\SYS\exe\uc\NTAMD64. This completely back fired with SAPSID_00 services not coming up and also manament console not showing any SAP services.

I restored the NTAMD64 folder with older contents still of no help.

Any help appreciated.

Thanks

[former_member217141 · Accepted solution]

Dear Bajaj,

Could you please check Windows Services related to SAP. Also check logon userid and passwords are correct at these services ?

You may need to re-create services by manually,

1 – run “sapstartsrv -t” command where your SAP EXECUTABLE  files located.

2 – Input the releated informations to screen which opened after the command

3 – Complete the operation with OK button

Notes ;

- If you had registry problems then you can use “Register COM Typelibrary” option.

- You have to give “START” profile location for the area “Profile”

- You should use the user SAPService<SID> for the area “User”

If you want to delete releated SAP Service you can use the following command ;

“sapstartsrv.exe -u”

Now just check the SERVICE list…

Best Regards

[former_member231754 · Accepted solution]

Hi Kemal,

I got this error when I executed the command sapstartsrv -t

Is that a major issue or getting closer to root cause. I hope later

[Sriram2009 · Accepted solution]

Hi Balaji.

Have you installed Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package ?

refer the Microsoft site or on after extraction the kernel sar file you can find the this package.

Download Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package ATL Security Update from O...

BR

SS

[cris_hansen · Accepted solution]

Hello Rupesh,

You need to check whether you have the sapnwrfc.dll file in the file system. It might be that the file got corrupted (you can also check in the Windows Event Viewer for application errors).

I faced a similar issue (with another library). In my case, I just replaced the library with the correct one and the system could be brought up (and appearing again in SAP MMC).

You can also read the following SAP notes:

1740754 - sapnwrfc.dll(.so, .sl) missing in ASCII (nUC) kernel archive

1025361 - Installation, Support and Availability of the SAP NetWeaver RFC Library

Be sure that the library is located in your directory path specified by the OS-dependent environment variable (PATH).

I hope this helps,

Cris

[former_member231754 · Accepted solution]

Hello Sriram,

I tried that earlier but realised we already have MVC 2008 so I think that didnt help either.

Thanks

Rupesh

[former_member231754 · Accepted solution]

Hello Cristiano,

The note says Kernel Non Unicode, we however installed Unicode version of Kernel.

Does that still applies?

[cris_hansen · Accepted solution]

Hi Rupesh,

The important thing is that you have the library in the path. Please check whether you have the file (sapnwrfc.dll in the path) and the file is not corrupted (you can check the properties of the file and see the "Details" tab - do you have the same version as the kernel you are using?).

Cheers,

Cris

[cris_hansen · Accepted solution]

Hi Rupesh,

In the SAP Support Portal you will find the file sapnwrfc_24-80000796.sar, which contains the library you need. Please try this one and see whether the system can be started again.

Cheers,

Cris

[cris_hansen · Accepted solution]

The version included in SAPEXE patch level 100 is newer than the one I mentioned in my reply above:

Regards,

Cris

[former_member231754 · Accepted solution]

Hello Christiano,

Little progress here, I downloaded the sapnwrfc and Set the path variable.

That Made SAPSID_00 service started running but SAPSID_01 is still giving issues.

Error in Event Viewer is Initialization failed. Service not started. [D:/depot/bas/745_REL/src/proj/ntserv/ntservmain.cpp 1573]

I checked in D but there is no depot folder in D drive.

[cris_hansen · Accepted solution]

Hello Rupesh,

Please try to start the service manually from a command prompt. Command would be something like:

"X:\usr\sap\SID\exe\sapstartsrv.exe" pf=\\hostname\sapmnt\SID\SYS\profile\SID_hostname

Cheers,

Cris

[former_member231754 · Accepted solution]

Hi Chris,

Thanks for your help mate on this, I unpacked the SAPEXE patch 100 again and it does contain that sapnwrfc.dll file.

I have put all the contents from SAPEXE_100-80000796.SAR and SAPEXEDB_100-80000795.SAR

at X:\usr\sap\SID\SYS\exe\uc\NTAMD64

Still the same issue. The dynamic link library sapnwrfc.dll could not be loaded. DO I need to set up the path variable to point to above directory?

Thanks

[former_member231754 · Accepted solution]

Thanks Chris,

I had to unpack the Kerner SARs again using latest SAPCAR tool and then set up the path for sapnwrfc.dll.

That done the trick. Thanks again.

Cheers

Rupesh

[former_member231754]

Another thing to add is, we recently installed JDK (Latest Version) on the server.

Do you think that is the problem? The system was running even after JDK was installed.

[feng_shi]

Hi,

Please try to restart the system again and upload all the updated files which locate in WORK folder .

best regards,

Shi

[former_member231754]

Hi Shi

Thanks for your response.

I have restarted server quite a few times with no help.

Also I am not aware of WORK folder, sorry but I am new in Installtion side of SAP.

Also I noticed following error in event logs if that helps.

Initialization failed. Service not started. [D:/depot/bas/745_REL/src/proj/ntserv/ntservmain.cpp 1573]

Thanks

Rupesh

[feng_shi]

Hi Rupesh,

>Initialization failed. Service not started.

which means that sapstartsrv service(SAPSID_00 services ) could not be started.

Need to check sapstartsrv.log file which locate in WORK folder for details.

normally, the path of WORK folder is /usr/sap/<sid>/<instance>/work

Best regards,

Shi

[former_member231754]

Hi Shi, thanks for quick reply.

Here is the Content of Log file

---------------------------------------------------

trc file: "sapstartsrv.log", trc level: 0, release: "711"

---------------------------------------------------

pid        6760

[Thr 5992] Tue Apr 12 13:52:12 2016

SAP HA Trace: SAP Microsoft Cluster library '711, patch 135, changelist 1249404' initialized

CCMS agent initialization: return code 0.

CCMS agent start: return code 0.

Initializing SAPControl Webservice

Starting AutoRestart thread

AutoRestart thread started, version check is enabled

Starting WebService SSL thread

Starting WebService Named Pipe thread

Starting WebService thread

Webservice SSL thread started, listening on port 50014

Webservice thread started, listening on port 50013

Webservice named pipe thread started, listening on port \\.\pipe\sapcontrol_00

APAC\bajar5 is stopping SAP System at 2016/04/12 13:52:15

SAP HA Trace: FindClusterResource: OpenCluster failed: 1060 [sapwinha.cpp, line 213]

SAP HA Trace: SAP_HA_FindSAPInstance returns: SAP_HA_FAIL [sapwinha.cpp, line 908]

APAC\bajar5 is starting SAP System at 2016/04/12 13:53:58

SAP HA Trace: FindClusterResource: OpenCluster failed: 1060 [sapwinha.cpp, line 213]

SAP HA Trace: SAP_HA_FindSAPInstance returns: SAP_HA_FAIL [sapwinha.cpp, line 908]