password must contain at least one special characters

[Former Member]

Dear all

in our org password has reset through get support from portal while user fill their userid and mail_id and submit the process it shows password must contain one special character

initial screen press   get support

user xxxxxxx

pass XXXXXX

after submit will get mail in mail box

This is the issue in Portal

[former_member198633 · Accepted solution]

Hello Rajendra,

Is the problem intermittent?

Do you have ABAP data source?

Do you use standard SAP application or a 3rd party application to generate the password?

We should see what is in the defaultTrace when this issue occurs.

One possible reason is the security policy on the ABAP stack is not matching the security policy on the Java stack. You need to configure the ABAP stack to also force the rule "at least one special character": link.

Best Regards,

Peter

[Former Member · Accepted solution]

Dear

Thanks for imme reply i was out of town

Yes we have abap datasoure we have std application for generating password

send me some more links for the same

Regards

[Former Member · Accepted solution]

Dear

we have an password policy like it should be minimum of 8 characters followed by

1 Capital letter

1 Special character

1 Numeric

Regards

[LutzR · Accepted solution]

Hi Rajendra, you set your security policy by AS ABAP profile parameters don't you? You did not customize UME JAVA Security Policy, did you?

According to Security Policy - Identity Management - SAP Library (7.0) or Integration of the UME Security Policy With External Data Sources - Identity Management - SAP Librar...

(7.5) policies of both engines need to be aligned to work properly.

Since password reset is a AS JAVA functionality this is what probably happens in your landscape today:

- AS JAVA creates a new random password according to its security policies

- AS ABAP does reject it because policies are stricter there

So:

Adjust AS JAVA Security Policies in UME configuration to be same or stricter than AS ABAP and everything will (most probably) work fine.

Regards,

Lutz