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Apr 12, 2016 at 12:04 AM

User Status Code

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For our company metrics are created and monitored for how long each QN takes to close. (days to process) For my company division i am the primary closer for all Production floor QNs. The issue is that many QNs go into a Rework and Repair cycle and remain there of 1-5 weeks but while they are pending in the queue for status shows WCL Waiting for Closure which activates my days to process so if a Repair takes 4 weeks this impacts my time for closure WCL.

Since SAP is new at my current company should there be another user selection code that would cover Rework/Repair? If so then this new Set User Status would give a true days to process metric for my dept.