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How to create Customer Satisfaction/Surveys in Solution Manager

Hello

Once the Incident got resolved in SolMan and its required to have Customer Satisfaction/Surveys for the same ..Is it possible? And also can i had reviewed the below but didn't find much information.


Regards,

Neni

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1 Answer

  • Apr 12, 2016 at 03:41 PM

    Hello,

    It is possible to have surveys in Solution Manager , but the standard PPF actions that send the survey email are not completely configued. They have to be configured to your requirements, there is no guide that covers this point asides from the SPRO activity documentation points.

    Best regards,

    Miguel AriƱo

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