SAP Crystal Reports 2013 TLS 1.0

[cynthiawait]

I have a critical update in Salesforce that will go active in June of this year that will not accept connections to Salesforce using TLS 1.0 - it appears the most recent service pack of Crystal Reports 2013 (SP7) is still using TLS 1.0 - are there plans to update that in the near future?  I realize I can deactivate the TLS 1.0 restriction in Salesforce after the auto activate it but I was hoping to be able to move to a more secure encryption protocol.  Do you have any updates on when you might move to TLS 1.1 or higher?

Thanks,

Cindy

[former_member183750 · Accepted solution]

Hi Cynthia

Please see the following KBA:

2261638 - Error: Logon failed. SSLHandshakeException: Received fatal alert: handshake_failure, when ...

- Ludek

Senior Support Engineer Product Support, Global Support Center Canada

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[cynthiawait · Accepted solution]

Ludek,  Thanks for the information but I loaded SP7 and it did not fix the issue, I chatted with SAP and asked for a link to the support pack 7 patch 3 which I downloaded and installed and still have the same issue. Cindy

[former_member183750 · Accepted solution]

Cynthia, do you have the support incident number from yuor discussion with SAP?

- Ludek

[cynthiawait · Accepted solution]

I was just using the chat function on the site, I will log a support ticket and see if I get a better answer.

Thanks Cindy

[cynthiawait · Accepted solution]

It does not appear that I have rights to open a support ticket so I will wait for SP 8 and see if that resolves my issue.  Thanks for all your help.

Cindy

[Former Member · Accepted solution]

I just installed SP 8 and I still receive the same error message when trying to connect to our Salesforce account.

Any updates on this one?

[former_member183750 · Accepted solution]

This did not make into SP 8...

- Ludek

[cynthiawait · Accepted solution]

I loaded SAP Crystal Reports 2016 SP3 and it seems to be working with the critical update activated.