Getting error while creating complaint with reference of ERP Billing document

[Former Member]

Hi Experts,

   We are trying to create a complaint with reference of ERP billing document. We are able to create it in GUI and in WEBUI its throwing an error as below.

I have checked the navigation link also, it is fine. Can you please suggest us on this.

Thanks,

Vijay

[kapilpatil · Accepted solution]

Hello Vijay,

Have you checked switch ID NewComp|EFToSearchERPBCP ?

If you debug the method GET_NAVLINK_TARGETS in class CL_BSP_WD_REP_VIEW, at line 11 you would know the switch ID being used, hence the exception.

Moreover, you cannot compare GUI and WEB UI interns of functionality being working or not working, as the architecture/design pattern is different for both. Ideally you should test all your SAP CRM developments/changes from WEB UI only. 

Thanks,

Kapil

[Former Member · Accepted solution]

Hi Kapil,

Thank you for quick reply.

Switch ID is CRM_COMPL_ARM_1 and it is active in SFW1. But if we check in the Switch framework browser its showing switched off/deactivated. Please find the below screen shots for reference.. 

Can you please tell us how to activate this?

Thank you,

Vijay.

[kapilpatil · Accepted solution]

Hello Vijay,

Double Click on the node which is shown in your screen shot, you will be navigated to a screen, where you have an option activate the complete node.

I hope this helps.

Thanks,

Kapil

[Former Member · Accepted solution]

Hi Kapil,

  I have done the same earlier and now but still showing the same.

  Do we need to do any prerequisites to activate Switch ID?

Thanks,

Vijay

[kapilpatil · Accepted solution]

Hello Vijay,

Please follow following steps:

Go to T-code –SFW5

1. Activate business function by selecting the check box in the column ‘planned status’ and activating it after saving. After that do the same procedure for other Business functions and activate it.

You’ll be able to activate switched off SWITCH ID.

I hope this helps.

Thanks,

Kapil

[Former Member · Accepted solution]

Hello Kapil,

Thank you. I have followed the steps and activated the Switch ID.

Thanks,

Vijay.