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Former Member

To-do List on Quarterly Releases


I would like to ask if there is an available to do list as an administrator/developer that we have to do whenever there are quarterly releases? Like what do we have to check, what to do or whom to talk to.

Thanks in advance!

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    Former Member
    Apr 12, 2016 at 06:34 AM

    Hi Marc,

    If you talking about upgrades, in that case Customers are notified via email from SAP Cloud for Customer engagement 4-6 weeks in advance of the production tenant upgrade.

    Communications are sent to the customer's IT contact, as maintained in the Service control center ---> Contact details view.

    Release Notes are published as What's New in the Help center documentation.

    Test tenant is upgraded 2 weeks prior to Production upgrade. For the 2 weeks following the test tenant upgrade:

    • Change projects cannot be merged from test to production
    • Go-lives should be avoided
    • Avoid applying partner solutions via SAP Cloud Applications Studio
    • Do not request new tenants
    • Do not request termination of tenants.

    Otherwise also, the Business Center provides all the information about Release and upgrades.

    Cloud CRM | Omnichannel Customer Engagement | SAP



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