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Webgui is not working in Production environment

a_basiscapgemini
Explorer
0 Kudos

Hi Team,

we are facing webgui issue in our production environment.

when we tried to login with webgui default_host->gui->sap->its->webgui home page is opening and after giving credentails the page is loading a while then it stopped with the same screen.

the problem is persisting in only production environment.

Current Patch levels

SAP-UI=740-15

SAP-BASIS=740-07

urversion: 10.30.3.244698.0

urchangelist: 244698

Kernel:741-200

can you give any suggestion on this.

Regards

Karthik

Accepted Solutions (1)

Accepted Solutions (1)

former_member194364
Active Contributor
0 Kudos

Hi Karthik,

Would recommend applying the latest 742 Kernel patch stack instead of using the 741 Kernel. (Been no corrections for this Kernel since September 2015)

Regards,

Oisin

a_basiscapgemini
Explorer
0 Kudos

Hi Orisin,

we started today kerenl upgrade from D system, hope this will work.

Regards

karthik

a_basiscapgemini
Explorer
0 Kudos

Hi All,

Thank you for the suggestions.

Problem has solved with help of SAP.

when trying to open an ICF Service like WebGUI the process is hanging during an insert on the Table WDR_MIME_FILE.

we increased ICM values as below and restarted system.

PROT=HTTP,PORT=8001,PROCTIMEOUT=7200,TIMEOUT=7200

Regards

Karthik

cris_hansen
Advisor
Advisor
0 Kudos

Hello Karthik,

Note that ICF can hold multiple different services.

Table WDR_MIME_FILE is not used by WEBGUI neither by standard SAP ITS-based services.

Most likely you have a Web Dynpro ABAP application that might use such table.


Regards,

Cris

Answers (4)

Answers (4)

a_basiscapgemini
Explorer
0 Kudos

Hi Oisin and Chris,

We did the same as 1575271 but it did not help us to solve the issue.

after restart we did run report WDG_MAINTAIN_UR_MIMES and it is giving time out dump, table entry WDR_MIME_PCKG_DP is Zero(in D and Q it has value)

Regards

Karthik

former_member194364
Active Contributor
0 Kudos

Hi Kerthik,

can you post more information on this dump?

This report WDG_MAINTAIN_UR_MIMES is from the BC-WD-UR/ABA 

See the note: 2090746 - Unified Rendering Notes - Which One To Apply - Instructions And Related Notes.

May need to apply some of the notes mentioned in this.

Regards,

Oisin

a_basiscapgemini
Explorer
0 Kudos

Hi Oisin,

As per SAP suggestion we already implemented SAP notes and upgraded SAP-UI patch to 15.

in D,Q system report WDG_MAINTAIN_UR_MIMES executing lessthan 600 sec but in P system it is throwing Timeout dump and table entry is missing.


Time Out Dump is below.

Category               ABAP Programming Error

Runtime Errors         TIME_OUT

ABAP Program           CLUR_MIME_HANDLER=============CP

Application Component  BC-WD-ABA

Date and Time          08.05.2016 08:48:29

Information on where terminated

    The termination occurred in ABAP program "CLUR_MIME_HANDLER=============CP",

     in "PUT_FILE". The main program

    was "WDG_MAINTAIN_UR_MIMES".

    In the source code, the termination point is in line 72 of (Include)

    program "CLUR_MIME_HANDLER=============CCIMP".

     raise exception type lcx_error.

   endif.

   call function 'SSFC_BASE64_DECODE'

     exporting

       b64data = l_entry-const_name

     importing

       bindata = content.

   split l_entry-const_intf at ';' into timestamp l_dummy.

endmethod.                    "get_file

method put_file.

   assert file_location-package = c_ur_package.

   data l_entry type t_entry.

   data l_last_slash type i.

   l_entry = get_entry_key( file_location-file_path ).

   call function 'SSFC_BASE64_ENCODE'

     exporting

       bindata = content

     importing

       b64data = l_entry-const_name.

   find all occurrences of '/' in file_location-file_path match offset l_last_slash.

   add 1 to l_last_slash.

   concatenate timestamp ';' file_location-file_path+l_last_slash into l_entry-const_intf.

   insert (c_db_name) from l_entry.

endmethod.                    "put_file

method delete_files.

   assert package = c_ur_package.

   data l_entry type t_entry.

Active Calls/Events

No.   Ty.          Program                             Include                             Line

      Name

    4 METHOD       CLUR_MIME_HANDLER=============CP    CLUR_MIME_HANDLER=============CCIMP    72

      LCL_MIME_ACCESS=>PUT_FILE

    3 METHOD       CLUR_MIME_HANDLER=============CP    CLUR_MIME_HANDLER=============CM00A    95

      CLUR_MIME_HANDLER=>POPULATE_MIMES

    2 FORM         WDG_MAINTAIN_UR_MIMES               WDG_MAINTAIN_UR_MIMES                  92

      COMMAND

    1 EVENT        WDG_MAINTAIN_UR_MIMES               WDG_MAINTAIN_UR_MIMES                  61

      ATLINE-SELECTION

Chosen variables

Name

    Val.

No.       4 Ty.          METHOD

Name  LCL_MIME_ACCESS=>PUT_FILE

Internal notes

    The termination was triggered in function "ab_chstat" of the SAP kernel, in

    line 2282 of module "//bas/741_REL/src/krn/abap/runt/abinit.c#13".

    The internal operation just processed is "METH".

    Internal mode started at 20160508083822.

Directory of Application Tables

Name                                     Date       Time       Lngth

    Val.

Program  WDG_MAINTAIN_UR_MIMES

SYST                                     21.01.2014 10:06:21   00004612

    \0\0\0\0\0ఠ\0⍩\0\0\0\0\0\0\0\0\0\0\0\0\0\x0001\0\x0001\0

SY                                         .  .       :  :     00004612

    \0\0\0\0\0ఠ\0⍩\0\0\0\0\0\0\0\0\0\0\0\0\0\x0001\0\x0001\0

Program  SAPFS_SECLOG

INDX                                       .  .       :  :     00003104

    400%L%_SeclogExcludedCaller\0\0\0  00000000

Program  SAPLSMPI

EUDB                                       .  .       :  :     00004068

    CUWDG_MAINTAIN_UR_MIMES                   D\0\0\0

Program  SAPLSKWF_NAMESPACE

SKWF_URLIO                                 .  .       :  :     00000384

    400BBMIME/sap/public/bc/ur/ur_mimes_nw7.zip

Program  SAPLSDCL

SDOKIOCL                                   .  .       :  :     00000600

SDOKIOCLT                                  .  .       :  :     00000150

SDOKLOCL                                   .  .       :  :     00000754

                          00000000000000            0000000000

SDOKLOTAB                                  .  .       :  :     00000362

SDOKPHTAB                                  .  .       :  :     00000662

Program  CONTEXT_X_TR_SYS_PARAMS

CONTEXTB                                   .  .       :  :     00002992

    400EBTR_SYS_PARAMS       000006000100000000000000\0\0\0\0

TCONT                                      .  .       :  :     00000068

    TR_SYS_PARAMS       20160426155431|

Program  CL_GUI_PROPS_CONSUMER=========CP

EUDB                                       .  .       :  :     00004068

    %C526C1F0EF50C1ED6859CE99EEB235779         \0\0\0

Program  SAPLSCMS_R3DB

CREP_R3DB                                  .  .       :  :     00000438

    MIME                          0045        SMIMCONT1

Program  SCMS_R3DB_SUB

SMIMCONT1                                  .  .       :  :     00003048

    INE0019BBCA3D421DEDB6E50FEB0CAFEA8BFA163E94DB911EE5B5DC07F

former_member194364
Active Contributor
0 Kudos

Hi Karthik,

see if the following KBA helps

2121085 - MIME deployment error after Unified Rendering update

the second scenario would seem to match what you are experiencing here?

Regards,

Oisin

a_basiscapgemini
Explorer
0 Kudos

Hi Oisin,

Seems our system fine with version status.

below are the details.

[ Deploy MIMEs                                   ]

[ Force MIME deployment                          ]

[ Download MIME archive to local PC              ]

[ Upload MIME archive to server                  ]

Status

SAP UI:                                  NW740SP0015

ZIP Archive Path in MIME Repository:     /sap/public/bc/ur/ur_mimes_nw7.zip

ZIP File Prefix:                         mimes/

ZIP Archive Timestamp:                   18.03.2016 10:41:26

ZIP Archive LOIO:                        0019BBCA3D421DEDB6E50FEB0CAFEA8B

ZIP Archive Size [Bytes]:                15.304.136

Deployed ZIP Archive Timestamp:          18.03.2016 10:41:26

Deployment Timestamp:                    26.04.2016 13:24:55

Number of deployed files:                8.559

Deployed version.properties:

  urversion:                             10.30.3.244698.0

  urrelease:                             UnifiedR_03_REL

  urchangelist:                          244698

  jschangelist:                          244705

  urtimestamp:                           201602181902

  urimplementationversion:               03.000.20160218124210.0000

  urspnumber:                            00

  ursppatchlevel:                        0

  urtarget:                              NewYork

  codeline:                              $File: //tc1/uicore/UnifiedR_03_REL/src/_version/version/version.properties $

CLUR_NW7=>VERSION_PROPERTIES:

  urversion:                             10.30.3.244698.0

  urrelease:                             UnifiedR_03_REL

  urchangelist:                          244698

  urtimestamp:                           201602181902

  urimplementationversion:               03.000.20160218124210.0000

  urspnumber:                            00

  ursppatchlevel:                        0

  urtarget:                              NewYork

  codeline:                              $File: //tc1/uicore/UnifiedR_03_REL/src/_version/version/version.properties $

i can see "jschangelist:244705" extra added in the Deployed version.properties:

Regards

Karthik

cris_hansen
Advisor
Advisor
0 Kudos

Hi Karthik,

Report WDG_MAINTAIN_UR_MIMES is for Web Dynpro ABAP MIMEs. It is not used by the WEBGUI (SAPGUI for HTML).


Please test the WEBGUI service and check in dev_wXX if you have some error message there (WEBGUI related messages will start with "W "). You can also check in SITSPMON whether you have enough memory to hold an ITS session.



Regards,

Cris

a_basiscapgemini
Explorer
0 Kudos

Hi Cris,

thanks for the reply.

we checked in dev_wxx log but did not find any error messages. and SITSPMON also seems fine.

today we started kernel upgrade from D systems, hope this will work.

Regards

Karthik

a_basiscapgemini
Explorer
0 Kudos

Hi Oisin and Chris,

Thanks for your suggestion, we will do as per note 1575271 and test the connection.

Regards

Karthik

cris_hansen
Advisor
Advisor
0 Kudos

Hi Karthik,

You can also check whether KBA 2234414 helps.

Regards,

Cris

former_member194364
Active Contributor
0 Kudos

Hi Karthik,

Check the following note as a possible solution

1575271 Force version check for WEBGUI mimes and SAP kernel

Regards,

Oisin