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SUM upgrade 740 in preprocessing phase failed in step configure Jload

Hi

SUM upgrade from NW702 to NW740 (Java stack -Portal) failed in pre-processing phase in step: Configure Jload.

it did started the SCS0 instance and filed to start the JC08 instance .

please find the attached log file and below is the error on SUM.

Trouble Ticket Java

        Trouble Ticket Report  
Update to EHP6 FOR SAP ERP 6.0PORTAL ADD-ON SAP NW 7.0 EHP2SAP CPROJECT SUITE 4.00SAP CRM 2007SAP ERP 6.0MSS ADD-ON 1.0SAP NETWEAVER 7.4   
SID................: PDE Hostname...........: uifsapicd001 Install directory..: /usr/sap/PDE SUM directory......: /usr/sap/PDE/SUM/sdt Database...........: ORA Operating System...: 
UNX JDK version........: 1.8.0_51 SAP AG SUM version........: 1.0.14.0 Source release.....: n/a Target release.....: 7.40 ABAP stack present.: false  
An error has occurred during the execution of the Configure Jload  step with action pre-execute. 
Service com.sap.sdt.j2ee.services.servicesimpl.ConfigureJLoadService failed with the following message:  
Cannot parse /usr/sap/PDE/SUM/sdt/data/load/IMPORT.XML. Check if the file exists and if it is well-formed. 
 You can find more information in the files /usr/sap/PDE/SUM/sdt/log/SWITCH/JLOAD-CONFIG_05.LOG and ProcessOverview.html.  
Use the information provided to trouble-shoot the problem. There might be an OSS note providing a solution to this problem.
 Search for OSS notes with the following search terms:  
SWITCH,pre-execute,install-shadow,jload-config,com.sap.sdt.j2ee.services.servicesimpl.ConfigureJLoadService,class com.sap.sdt.j2ee.tools.jloadconfigurator.
JLoadConfiguratorException

Other log files in the attachment.

Thank you.

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1 Answer

  • Best Answer
    Apr 07, 2016 at 03:25 PM
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    • Former Member Manish Singh

      Hi Manish

      We found the root cause of the issue of missing directories, as we used the wrong software CD's during the upgrade , we downloaded the correct ones and about to start a fresh .

      Thanks a lot for your time.