NWBC stops working intermittently

Hi Geeks,

We recently upgraded to support pack 731-16 in our PDV and PQA systems. We have an issue with the fact that the NWBC v5.0 PL12 crashes intermittently on a particular PC when accessing PDV or PQA. Whereas it is working fine for production system which is not upgraded.

The following software are loaded on the PC:

- OS: Windows 7 Professional SP1

- NWBC v5 PL12

- SAP GUI 7.40.1.3.1130 PL3

- Java v8u77

- Internet Explorer v11

The below steps are followed:

1. Launch the NWBC v5.0 PL12 from the start menu shortcut.

2. Double click on the item pointing to PDV.

3. Select Portfolio Management - Portfolio Details.

4. NWBC crashes - as shown in the screen shot.

Please help.

Thanks & Regards,

Aishwarya.