Skip to Content
avatar image
Former Member

"Unable to retrieve chart data"

Hello community,

Could anybody please help me with my following issue?

I try to enter the "Analytics" tile of SAP IBP 5.0 and I come up with an alert window that says "Unable to retrieve chart data".

Do you have any idea about the cause of this alert?

For your own information, I have already integrated/uploaded master data successfullly and beisdes, all the appropriate roles are already assigned to my user.

Thank you for your support

Add comment
10|10000 characters needed characters exceeded

  • Follow
  • Get RSS Feed

3 Answers

  • Apr 06, 2016 at 10:16 AM

    Hi

    Do you have set any current period offset?

    Vivek

    Add comment
    10|10000 characters needed characters exceeded

  • Apr 07, 2016 at 06:45 AM

    Try activating the model again.

    I had a very similar issue before and everything worked in excel but i could not setup any web-ui analytics.

    Add comment
    10|10000 characters needed characters exceeded

    • Former Member

      Hi Adam,

      Thank you for your answer!

      Unfortunately I had already done it before but it didn't work 😔

      Thank you once again!

      Vasileios

  • Apr 07, 2016 at 05:59 PM

    Do your key figures have currency or UoM converion? If yes, did you maintain the currency / UoM in the setting of the chart? Usually there the alphabetically first entry is per default, for which you may not have conversion factors maintained

    ... clutching at straws ...

    Add comment
    10|10000 characters needed characters exceeded

    • Former Member

      Thank you Irmhild for your answer.

      I had not activated the currency and the UoM on purpose.

      Eventually, I re-uploaded the excel file of the product master and it worked!

      Otherwise, maybe SAP took care of it more quickly than I thought, since I had already sent a ticket to them.

      Thank you once again!

      Vasilis