"Unable to retrieve chart data"

[Former Member]

Hello community,

Could anybody please help me with my following issue?

I try to enter the "Analytics" tile of SAP IBP 5.0 and I come up with an alert window that says "Unable to retrieve chart data".

Do you have any idea about the cause of this alert?

For your own information, I have already integrated/uploaded master data successfullly and  beisdes, all the appropriate roles are already assigned to my user.

Thank you for your support

[Irmi_Kuntze]

Do your key figures have currency or UoM converion? If yes, did you maintain the currency / UoM in the setting of the chart? Usually there the alphabetically first entry is per default, for which you may not have conversion factors maintained

... clutching at straws ...

[Former Member]

Thank you Irmhild for your answer.

I had not activated the currency and the UoM on purpose.

Eventually, I re-uploaded the excel file of the product master and it worked!

Otherwise,  maybe SAP took care of it more quickly than I thought, since I had already sent a ticket to them.

Thank you once again!

Vasilis

[adam_peanna]

Try activating the model again.

I had a very similar issue before and everything worked in excel but i could not setup any web-ui analytics.

[Former Member]

Hi Adam,

Thank you for your answer!

Unfortunately I had already done it before but it didn't work

Thank you once again!

Vasileios

[former_member123657]

Hi

Do you have set any current period offset?

Vivek

[Former Member]

Hi Vivek,

Thank you very much for your quick reaction.

Yes, I have set a value "2" for the current period offset.

Would that create any problems?

Vasileios

[former_member123657]

Hi

What you need to do is for any key figure, just add data for current period.

This should solve the issue.

Vivek

[Former Member]

Hi Vivek,

Thank you very much for your contribution.

When I do this, manually through excel, it appears a window that says "the following key figure is not editable".

I tried this with several key figures but again it does not allow me to edit the key figure data

😕

[former_member123657]

HI Vasileois

i had a similar issue with Control Tower and it got fixed when I uploaded just one KF with current date.

try to modify a KF file with one current data point and upload.

if that doesn't work you may need to file a message.

VIvek

[Alecsandra]

You should also check the Edit settings of the Key Figures as it might be that they were configured as not editable.

[Former Member]

Thank you very much Vivek.

As I see, the key figures that I had uploaded manually contained also current date data, so probably the issue is something else and for this reason I will send a ticket.

Thank you very much once again!

Vasileios

[Former Member]

Hi Alcsandra,

Thank you very much for your contribution.

Indeed I could do that, however as I just said to Vivek, I had already uploaded current date data, hence I don't need to edit any KF data.

Probably there is something else wrong. 😕

Thank you once again for your time!

Vasileios

[Alecsandra]

Are you able to view data you loaded via excel planning view?

[Former Member]

Yes 😕

[Former Member]

Hi Vivek,

Actually I did a similar thing and it worked ! I modified and re-uploaded the product master.

Thank you very much!

Vasilis