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Unable to launch IR and ID

Hi Experts,

I am using PI 7.4 dual stack. I am not able to open IR and ID and getting error as in attached screenshots. I went through many discussions but couldnt resolve. I have attached the Java version in my system. Please let me know if i need to update to a higher Java version to resolve the issue. I havn't updated because in many discussions i read like if the java version is higher than 1.6.0_40 there would be security concerns. Please let me know if the Java version is the issue or i need to do any other settings to resolve this.

Regards,

Karthik

Java_Version.PNG (29.3 kB)
Error_Detail.PNG (46.5 kB)
Error.PNG (20.1 kB)
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7 Answers

  • Best Answer
    Apr 05, 2016 at 11:44 AM
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  • Apr 05, 2016 at 12:35 PM

    Hi Kharthik,

    If you set the direct link in the browser with the file included, does it fail? or the file is downloaded?

    Regards.

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  • Apr 07, 2016 at 04:51 AM

    Hi ALL,

    Thank You for all your Support. We couldn't rectify the error. Our IT team and BASIS team took it forward. They are trying to sort it out with the help of Client's IT team.

    Thanks and Regards,

    Karthik

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  • Apr 05, 2016 at 12:45 PM

    Hi Karthik,

    This is Java version mismatch issue. Talk to your basis or network team.

    Thanks,

    Apu

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  • Apr 06, 2016 at 06:24 AM

    Hi All,

    I have updated to latest Java Version 1.8.0_77. Still i am getting same error. Please let me know if i need to restart any services..

    Regards,

    Karthik

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  • Apr 06, 2016 at 07:12 AM

    Hi Karthik,

    Just try to clear the java cache.

    On Windows START enter "javaws -viewer".

    This will open a control panel where you can delete the cache.

    Regards,

    Aamir

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  • Apr 06, 2016 at 08:36 AM

    Hi Experts,

    Please check the screenshot Error_Detail. It is showing Unknown Source. Is this the problem.

    After downloading the .jnlp file, when we click open it will show error Unable to open application and when we click detail it will show unknown source as shown in the attached screenshot Error_Detail. Please let me know if this is a problem with hostname. I am connecting PI from VPN. I have checked exchange profile and maintained the hostname. i am able to open all other applications other than ESR and ID. And also the Client is able to open the Java Applications at his end. Please let me know if i need to do anything in Administration or NWA..


    Regards,

    Karthik

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