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Former Member

EPM Add-in Excel 2013 - Stooped Working

Afternoon Experts!!

Virgin post here, so please forgive me if this is the incorrect place to log this content or if some of my details are worded incorrectly.

We have user's on our site that use the EPM add-in for Excel and have been told that this has now been upgraded to the latest version 2.1.3 and this is bunched under a add-in called "Analysis". A few of our users were quite happily using this add-in before one day they logged in and it stopped working. You would press the Log-on button, the cursor will start to circle and then ......nothing....

Legacy tech-guys have said the only solution to fix the issue is a rebuild of the users NT profile, but i dont buy this as the "only solution" (easy to swap than fix)

Find below the details of our environment:

OS: Windows 7 Enterprise 64-bit

Office: Professional Plus 2013 32-bit

EPM Add-in Ver: 2.1.3

EPM Service Pack Ver: SP3

.net Framework Ver: 4.5.2

**Hope i havent missed anything out - PLEASE HELP!! there must be a fix!**

My thoughts are , there must be a user file, like say a .dll, reg-key specific to the login, app file , that needs replacing, deleting , re-reg to fix the problem - but any ideas, advice will be welcome

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1 Answer

  • Best Answer
    Apr 06, 2016 at 06:49 PM

    Did you try to upgrade EPM add-in client to new patch level? If not done please do so.

    -Yogesh

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    • Former Member Yogesh Patel

      Hi Yogesh and S Sriram

      Thank you both for your help!!

      Yogesh i have marked your last response as the correct answer as your advice has helped me find the solution.

      I found that all i needed to do was to delete the C:\Users\{username}\AppData\Local\EPMOfficeClient folder, and then re-open the Analysis for Microsoft Excel straight after and then try the Log On button and the EPMOfficeClient folder recreated itself and the Log On box appeared!!!

      Knew there had to be a easier way then a full NT User Profile recreation!!! User has tested and he is very happy - so am i!!!!

      Thank you guys!!!!!!