In CDT, Dashboard does not work

[former_member365046]

Hi Gurus,

We use BCM contact center tool and we have a problem about dashboard, as you see in attached jpeg. In CDT screen, there is no data available in Dashboard screen . However, there are many calls that are completed and in process. How can we solve this problem?

[grace_xin]

Hi Okan，

How about Online monitoring and report? Are they working?

Have you checked the DC log and CDT log? Is there any error?

Best Regards,

Grace

[Former Member]

Hello.

By default Dashboard is not refreshed automatically. Did you push the Refresh button in the bottom right corner?

[former_member365046]

Hi,

I did. But the problem continues.