worklist showing incorrect details

[Former Member]

In the worklist , when I  open the process receivables of a business partner that has open items it displays everything as fine. But immediately after that when I open some other business partner ( not present in worklist, I click on Goto) , it still shows me the details of the previous BP. I have checked all the batch jobs ( everything is fine) , I have even checked it in different environments this happens for a particular system only. I tried sending the data from the backend to Central system manually which was successful but still it didn't solve the problem.

Please help.

Regards,

Vaibhav

[Former Member · Accepted solution]

1- check bp (linked to customer, straategy etc.)

2- run strategy

3- run UDM_Genwl to re-create the worklist

if still not processed probably you cannot assign any employees to the strategy and bp

[Former Member · Accepted solution]

already checked all of these ... thanks for help

[Former Member · Accepted solution]

Hi Vibhav,

I am facing the same issue too.  Did you resolved the issue?  Could you please guide me through...

Thanks,

Sreekanth

[Former Member · Accepted solution]

Hello Sreekanth,

Please raise the OSS message for the SAP team and describe the problem to them.They will give you the particular SAP note which has to be implemented in that system by ABAP team. I dont remember the SAP note number because I am working for a different employer now. But I am 100% sure that it is going to be resolved after the SAP note gets implemented. It worked for me .

Regards,

Vaibhav

[Former Member]

Can you provide more detail around your central instance.

Are you taking data from different ECC systems into a single ECC system that has collections?

Have you got any specific user exits activated around the creation of the worklist - you might have some coding issues there.

Does the problem only occur when you "goto" a BP not on the worklist or one from the worklist>

[Former Member]

The problem happens only when u Goto because the Business partner with no open items cannot be accessed from the worklist directly.

Data from different back end systems flows to the single Central system.

I have no idea about specific user exits stuff.

[Former Member]

I don't think you can look at this from a functional point alone - you will need technical support to de-bug how it is pulling in the wrong data.

More than likely you will either need an OSS note to fix this - or you have some code causing the issue. I don't think anyone can provide you an answer without access to your system and code/ de-bug.

[Former Member]

exactly...i have raised an OSS message with SAP . Let's see what happens . None of us are able to figure it out

[Former Member]

It looks like it is the refresh issue related to worklist screen. I would focus my attention on the codes which try to fetch the data available in the run id. The worklist is generated based on the data available in the Run ID. But, when you navigate into the process receivable screen the data is fetch real-time from feeder system.

Try refreshing the worklist screen using the refresh button after you navigate to another BP which doesn't have the data in the runid.

[Former Member]

Even after hitting the refresh button nothing changes . I had tried it earlier too. Batch jobs are running fine