Skip to Content
author's profile photo Former Member
Former Member

User name in ITSM search result

Hi all,

When we are searching some Incident in the results its showing name /address under Message processor or Reported by column.

Is there any customization to change this behavior to show only the user name under this column.

Add a comment
10|10000 characters needed characters exceeded

Assigned Tags

Related questions

1 Answer

  • Posted on Apr 04, 2016 at 01:07 PM

    Hi Anton,

    Depends on the Display Variant under Partner Determination Procedure -- User Interface Settings.

    You can check this at Table COMC_PARTNER_UIS field 'HEADER_SCREEN'. You can check with your ABAP person for adding more entries and related programs.


    Rajesh Kumar

    PDProc.png (33.9 kB)
    Table.png (41.6 kB)
    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.