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Error while trying to access Succession Org Chart(successfactors)

Former Member
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Hi,

We are unable to access the Succession org chart under the Succession module. The page continues to spin and then we get an error "

Data xml file was not received"

[IOErrorEvent type ="ioError"bubbles=false cancelable=false eventPhase=2 text="Error #2032"]

Can anyone pretty please throw in some light as to why this error might be occurring and possible solution? Also, this is in the production instance, in the test instance, it seems to be working fine.

Thanks,

Hema

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Answers (1)

Answers (1)

Former Member
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Hi Hema;

I know it seems simple, but did you turn on the provisioning settings and add the xml into Provisioning and the related picklists to any fields configured on the picklist? --Margaret

Former Member
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Hi Margaret,

Thanks for your reply. This was working fine when the Admin accessed the Succession Org chart about 10 days back. Unfortunately, I don't have access to provisioning system. Is this something that needs to be checked at the back end?

Thanks

Hema

Former Member
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Hi Hema;

Yes it does seem like maybe there is an issue in the back end. Are you a partner or a customer? If customer, I would open a case. If partner, you will need to request provisioning access and check all the xml, etc.

Hope this helps. --Margaret