BI 4.1 SP6 - random instance failure

[Former Member]

Hello,

We have been seeing frequent instance failure after migrating  reports from R3 to R4.

We have over 300 instances scheduled to run daily , everyday 10 to 15 random reports are failing.

On demand refresh works fine.

We have tried recreating job servers, still issue exists.

Our  is cluster setup and we have 5 job servers running on each node.

Some of the common errors are

An internal error occurred while calling 'processDPCommandsEx' API. (Error: ERR_WIS_30270)

Object could not be scheduled within the specified time interval.

An internal error occurred while calling 'getSessionInfosEx' API. (Error: ERR_WIS_30270)

while trying to invoke the method com.sap.sl.parameter.DynamicValue.getUserFormula() of a null object loaded from local variable 'value'

An internal error occurred while calling 'openDocument' API. (Error: ERR_WIS_30270)

Any help is appreciated ?

Thanks!

[Former Member]

Than you Jin and Dell !

[former_member191664]

This is a know issue that I am also experiencing the same error and will be fixed in BI4.1 SP08 and above.  See SAP KB 2279989 - while trying to invoke the method com.sap.sl.parameter.DynamicValue.getUserFormula() of a null object loaded from local variable 'value' for detail.

Regards,

Jin-Chong

[DellSC]

You probably need to look at the log files for the Webi Processing and Job servers to get more information - WIS 30270 is a "generic" error that comes up when the system doesn't know what the error really is.

Also, "Object could not be scheduled within the specified time interval" generally means that you don't have the capacity in the Job Server for the number of Webi schedules that you're trying to run and you have some long-running reports.  I would go to the properties of the Adaptive Job Server, scroll down to find the Web Intelligence Job Server, and increase the number of concurrent jobs to 10.  You might also have to add a Web Intelligence Processing Server to the system to support his, but only if you have enough RAM to handle another one.

-Dell