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Former Member

No Edit Option to Add Custom Mail Template

Hi,

I can’t assign custom mail templates on the system under Mail Configuration : System Default Mail Configuration, it has come to my attention that the edit option has been removed from the system and this stops me from assigning a custom mail template to a mail type.

Further more I can't even make changes on the internal and external actions on which mails must be sent and which ones must not be sent.

See attached image for more details:

Please advise.

Kind regards,

Sabelo.

mail type.png (39.4 kB)
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2 Answers

  • Best Answer
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    Former Member
    Mar 31, 2016 at 02:49 PM

    Hi Sabelo,

    It's not possible to edit the system.default.mailconfig

    You should do Document->Duplicate and create a custom mail config.

    Bogdan

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  • Apr 01, 2016 at 08:20 AM

    Hi Sabelo,

    Duplicate your default system config and customize the duplicated one according to your need. Standard ones do not have option of editing just like queries.

    Regards,

    Yeshwanth K.S

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