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Former Member
Mar 30, 2016 at 02:07 PM

Automatically change message processor field in ITSM


Hello, experts!

Is it possible to automatically change the field message processor when I select a specific status in ITSM?

I'd like to automatically set the message processor with the same value of field reported by when the status "Proposed solution" is chosen.

Note: I have active organizational units and support teams set in PPOMA_CRM, which means that the field support team should also be refreshed when the message processor is changed.

Any help is appreciated.

Kind regards,