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Former Member
Mar 30, 2016 at 09:46 AM

SRM Return Delivery Cancellation in Portal


Hi All

I need a resolution for a unique issue that I have faced after the patch upgrade for SRM 7.01 from SP12 to SP14.

The issue was that the return delivery against a confirmation was not being replicated into the ECC system. I had to apply a note to get this resolved. However the note fixes the return delivery which is recreated or created new after the application of the note and not the one already created before. The old one still appears in the related document tab of the shopping cart and hence there is always a difference in the number of return delivery quantity created in SRM and ECC. Although this is not causing any financial impact, it would be good to clear out the old return delivery which were not replicated into the ECC backend.

Is there any report or program which I can execute so that the pre note return delivery is cancelled in the SRM and I can get the stats correct?

Let me know in case you need any further details or clarification on the above issue.

Thanks in advance.

Kind Regards