I have a supplier who is saying they use SAP and cannot place limits (get notifications) if they go to ship in excess of $ or quantity on a PO I have sent them.
I issue them a PO to release throughout the calendar year- 100pcs
They have agreed to ship and bill as of my plant requests product.
When they have shipped 100pcs and a plant calls to request more they just keep shipping. This of course results in an invoice block.
Now multiply that times hundreds of line items and dozens of POs and a hand full of plants and it turns into a BIG billing nightmare.
Yet they tell me there is not way to limit what they ship, which seems absurd to me. Any ERP system I've ever had experience gives some sort of controls for shipments in Excess of what the customer ordered.
They also just ship product against POs without a valid revision. Admittedly this is do to a lack of controls on my end (a lot of people calling in orders). But Does SAP not have controls that would notify or prohibit adding to a customers order or at least release a notice of a revision to the customer?
My guess is they are setting up and account and only shipping against a credit limit on the account and not placing any controls on the PO/shipment transaction level. Is this possible in SAP?
Any advise/thoughts on how to question what they are doing and how to talk them through a solution.
*Please don't tell me to source a new vendor as I don't have the ability to do that* I have had multiple conversations about this issue and they are telling me there is nothing they can do. They are relatively new to SAP and I don't know if that is true or not.
Thanks in advance.