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BI Platform Support Tool 2.0 Issue: E2E tracing shows results as Failed

Hi Team,

We are using BI Support Tool 2.0 to generate a end2end trace for a Opendocument login , we observe the tool is generating the trace logs files in the Users e2e_workdir folder, but the final end results for the trace shows as "FAILED".

1.)We are able to generate the landscape report for the environment. We are able to validate the SAP Host agent and the JMX port for the respective BO servers and Web Application tier servers

2.)When we try to generate a simple end2end trace for a cmc login also we see the FAILED message at the end of the trace, we do observe the logs in the e2e_workdir.

3.)Also the timetaken for generating the log files is more,as shown below:

Time spent for collecting BI traces 25min 2sec

Time spent for collecting Web traces 0min 1sec

Another instance:

Time spent for collecting BI traces 28min 59sec

Time spent for collecting Web traces 0min19sec

Please let us know if you want me to share any other information.

Has anyone observed these behaviour, could you please share your thoughts if the tracing is running or not?

Thank you

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2 Answers

  • Posted on Mar 24, 2016 at 12:30 AM

    Hi Sumith Kumar,

    Sorry, for the late reply. Both Toby and I are out of the office this week, returning on Monday. One of us can look into this more closely when we return. But in the meantime, have you copied the operations.d files onto each host running the host agent? This is documented in step 6 here:

    Basically, without these files, the host agent won't be able to execute the commands from the BI Support Tool. This includes gathering host info from a hardware analysis as well as fetching the log files during an E2E analysis. If this has been done already, then can you try another capture that isn't opendoc? Just to see if openDoc is the problem. I personally haven't tried doing an openDoc E2E capture, so I can't confirm that there isn't a problem specific to OpenDoc. In any event, if you're in a bind and looking to gather these files quickly, try using shared folders instead. It's a little tedious if you have a lot of servers, but at least it will work.



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  • Posted on Mar 24, 2016 at 05:26 PM

    Hi Sumith,

    Did you configure your local Web Application log directory paths for each Web Application Server in your landscape configuration?

    For example:

    We could have a quick citrix meeting to look into this next week if you're available.



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