Show Email and Notes interactions on Summary

[Former Member]

Hi!

I am trying to edit my Service Request Summary such that it includes all of the email and notes interactions pertaining to that Service Ticket. I have Life Cycle Designer and have been able to identify the correct form and make certain changes, but I can not identify the proper data binding for the interactions portion of the form... I am including screen shots of the view in Life Cycle Designer.

[Former Member · Accepted solution]

Hi Darin,

Unfortunately C4C does not support adding ticket interactions in the PDF summary yet.  It's a very valid enhancement, and we have it on our backlog to be delivered with one of our future releases.

Thanks,

Gab

[Andrew86 · Accepted solution]

Has any progress been made on this?

[graysongates]

Hi Andrew,

Submit an incident request the interaction template file from support. They should provide an XDP file which can be opened in Lifecycle Designer.

Regards,
Grayson