User Management functionality working on DEVELOPMENT server but failing on Quality server

[Pavan_Golesar]

Dear Gurus,

My current User Self service scenario, The User management OData service for Reset Credential i.e ERP_UTILITIES_UMC_URM/ResetUserCredential?UserName='9000000099' is working fine on Gateway Development and ECC Development server as the Status Code in Table is show as 3 (Completed).

But when I try same scenario on Quality environment (simply changing the system alias for the service) for same scenario the Status Code in Table is show as 1

(In process).

I'am able to carry out the reset functionality successfully with help of  service on development environment:

ERP_UTILITIES_UMC_URM/ResetUserCredential?UserName='9000000099'

But when I move the system alias to Quality from previous ECC development server, it is failing on Quality environment.

Please guide the pointer to check. Also if more info is needed to get insight of current issue.

Any input on this would be helpful and appreciated.

Copying other spaces:.

Best Regards,

Pavan Golesar

Message was edited by: Pavan Golesar

[former_member190010 · Accepted solution]

Hi Pavan,

I don't have the exact solution for this issue, but these are the things I would start checking:

1) Do you have the same user created in Dev and QA environment?

2) The user has the same permissions? I would check su53 t-code in GW and ECC.

3) Are both systems in the same version?

4) Are theere any dumps registered while executing this functionality in st22 t-code(check in GW and ECC.)?

5) Are the RFC connection defined ok in Gateway for QA environment?

Hope this helps.

Best Regards,

Emanuel

[Pavan_Golesar · Accepted solution]

Hello Emanuel,

1) Do you have the same user created in Dev and QA environment? - YES

2) The user has the same permissions? I would check su53 t-code in GW and ECC. - Need to check

3) Are both systems in the same version?  -YES

4) Are there any dumps registered while executing this functionality in st22 t-code(check in GW and ECC.)? - NO

5) Are the RFC connection defined ok in Gateway for QA environment? - YES

Thanks,

Pavan G

[former_member190010 · Accepted solution]

Pavan,

Please confirm if you are lacking any authorization as mentioned in item 2.

Also, I would suggest to check the following post:

It's been very useful to me when trying to find errors that occurred when working with the oData services.

Best Regards,

Emanuel