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Mar 11, 2016 at 09:23 AM

BI Platform Support Tool Issue: error in trace while compare reports


Dear Dev team,

I have two issues:

- First, if I want to select the report in the Change Analysis, the checkboxes looks a little bit strange. (See screenshoot)

- Then point two. When I compare two reports together, an error is written in the tracefile, wich confused me (see trace file). It says that the preferences.xml can not open from the directory C:\Users\Administrator\AppData\Roaming\BISupportTool. However, I run the tool as a complete different user, and generally there is no user administrator on my client.

And then a quick question, It is still so, that only a comparison between the same system (Time1 und Time2) is possible and not, for example, between D and P system? as described here (

thank you

Best regards


PS: Why it is not allowed to you upload *.glf and *.trc files here? --> "The content type of this attachment is not allowed."