ChaRM: e-mail trigger on responsible change

[former_member196574]

Hello everyone,

We are implementing the SAP ChaRM and are doing the final adjustments in the system. One of these said adjustments is the e-mail notifications. We opted to use the mail_forms to compose the mail body and send them via PPF actions. Almost everything works fine, except for a few problems that I can't quite get around of, I hope someone could shine a light on any of the problems:

1) I have an action set to trigger on create to send an e-mail to the requester informing the number of the created document and it works fine, however when I change the status of the document the system send the same e-mail again, below are some screens of my current SPPF configurations:

Action configurations:

Trigger condition:

2) Is it possible to trigger an action on save when an specific partner role is changed? In my case I want to notify a person when he becomes responsible for a transaction.

Thanks in advance,

Fabio J. Gross

[Former Member · Accepted solution]

Hi Fabio,

Regarding your first question, please refer to note 865619 which details how to add to your action start condition so that the action is triggered only when the status actually changes from one value to another instead of every time you save.

Kindest regards

Paul

[Former Member · Accepted solution]

Fabio,

For your second question, please refer to the blog linked below.

http://scn.sap.com/community/it-management/alm/solution-manager/blog/2014/01/20/email--own-schedule-...

Kindest regards

Paul

[former_member196574 · Accepted solution]

Thanks for the answer Paul both of them were exactly what I needed.

Regards,

Fabio J. Gross