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Charm - Change Request -> Normal Change (Follow Up not possible)

Private_Member_19084
Active Contributor
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Hi experts,

I am customizing Normal Change function, to be able to use TMS of Solman.

If I want to make a follow up transaction from Change Request to Normal Change, I don't get the transaction type listed in the popup after clicking on follow up button.

I've checked the customizing and there the setup is fine.

If I set it up, to make a follow up from Change Request to Incident it works, but from Change Request to Normal Change not.

Does anybody have an idea what might be the reason for this?

Kind regards

Accepted Solutions (1)

Accepted Solutions (1)

rishav54
Active Contributor
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Hi

No it is not the way of creating normal change.

First of all you need to make the request for change to "Being implemented" status.

Actions- -> Validated,

Actions-> To be approved

Now in scope assignment block assign the scope as normal change or urgent change.

Approval block-> Approve the request

go to actions->Being implemented

You will see the change document will be created.


Thanks

Rishav

Private_Member_19084
Active Contributor
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I know, but I want to do with follow up button and on that way it should work right?

Kind regards

rishav54
Active Contributor
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Hi Anon

It will not work that way completely as it supposed it to be.

standard functionality will be considered as I had told you.

Follow up normal change creation is not recommended.

If you still want to do, you can add to add in copy controls for same.

SPRO->Solution manager->Capabilities ->IT service management-> Adjust copy controls or followp  creation

But I suspect it will work.

Thanks

Rishav

Private_Member_19084
Active Contributor
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Hello Rishav,

I already did the customizing and expected that it works, so that I can adjust the Change Request per our requirements.

But it seems not to be so.

Kind regards

rishav54
Active Contributor
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Hi Anon

Oh then unfortunately it will not work that way.

thanks

Rishav

Private_Member_19084
Active Contributor
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I tried now with SMCR - original transaction.

The ticket is on IMPLEMENTATION status, however, still the change document isn't created.

How will it be done? Automatically or do I have to make an action/follow up button?

(if I click on follow up button, the poup is empty).

Kind regards

rishav54
Active Contributor
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Hi

Check in scope assignment block, normal change should have been created already.

thanks

Rishav

Answers (4)

Answers (4)

Private_Member_19084
Active Contributor
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So finally I made it.

In the customizing there is a step, where you can define the execution time of actions, per status.

There was the action APP_SCOPE defined as 1, so exectuing after checks.

I switched to 0 and now it works.

However, you have to be carefully, and this only makes sense if you really want to have it before the checks!

Kind regards and thx for help

Private_Member_19084
Active Contributor
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Hello Rishav,

regarding the original-issue, that the follow up couldn't be created.
I've debugged now a lot and found the following.

There is an action "SMCR_APPORVED_SYSTEMS", which will create the folow up.

This calls implementation CHM1_COLLREQ_SYSTEMS with method APPROVE_SYSTEMS.

And there the content is read from table TS0CM_CR_CONTEXT.

All contexts are removed, without status "APPROVED", Field APPR_RESULT in table.

In my case, in Solution Manager Web UI the status of the scope is APPROVED, however in the table the field APPR_RESULT is still empty - also if I test with SMCR transaction.

Do you have any idea or now a note, what fixes this?
Is it a bug?

Or maybe you can check in you table, if the values (APPR_RESULT) are filled.

Kind regards

Private_Member_19084
Active Contributor
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Hello Rishav,

so finally I could handle it.

there is a table view (sm3) called AICVC_PROC_EDIT3, where you can define by which status which button is available.

I think as we already had one upgrade done, after copying smcr to Z-transaction, the z-statusprofile wasn't maintained.

I've maintained it now for our status profile and now it works.

rishav54
Active Contributor
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Hi Anon

Congrats.!

Thanks

Rishav

Private_Member_19084
Active Contributor
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Hmm...you are right, however I get an error on the action.

Before I investigate deeper, I wanted to try the same on my Z-SMCR - but there I can't add a project and also not the scope.

Both blocks are just in read function and the "Add" button isn't there.

Do you know what might be the reason for this?

Kind regards

rishav54
Active Contributor
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Hi

You must add project when you are validating your change request,

You must add the scope when you are moving to "To be Approved" status.

If you are not able to add project even before validation also, make sure you have appropriate authorizations and your project cycle should be appropriate state.

Thanks

Rishav

Private_Member_19084
Active Contributor
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Hello Rishav,

All this is good.

I am checking for other reasons...maybe I copy again to another Z and check if it works there.

Maybe we already damaged something in our Z.

Btw, A lot of thx to you for help!

rishav54
Active Contributor
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Hi

Oh ok, Please copy in another Z transaction.

Please close this thread if your issue is resolved.

Thanks

Rishav