ZMCR - blank follow-on documents (ZMMJ) error

[former_member111305]

We have had ChaRM working fine, but encountered an anomaly today which has crippled some RfC documents. 

In a ZMCR, the scope block was extended to include new Normal Correction (ZMMJ) change documents.  Everything worked fine until I clicked on Action >> Release for Development at Approved status.

The follow on change documents appeared to be created initially but contained no detail.  The ZMCR reset to Approved status with "Data in Request for Change Scope assignment block missing or incorrect" warning, we are now not able to use this document.

I tried this with a new RfC and got the same error, but on an third try with a new RfC it worked fine.  And on checking slg1 nothing useful came out at time I did the action.

So two questions: 

1.  Can anyone diagnose the issue or suggest why this occured?

2.  How do we recover the crippled ZMCR with blank follow on documents?

Any help would be appreciated

Paul

[prakhar_saxena · Accepted solution]

Hi Paul

i have resolve this issue by applying below note recently

2230020 - "Transaction with the transaction number 'xxxxx' is not available or archived" error while...

1976403

Thanks

Prakhar

[former_member111305 · Accepted solution]

Thanks Prakhar for your help!  Will apply the note and let you know how we get on.

Paul

[former_member111305 · Accepted solution]

Just to close this off, the note applied worked.  There is still empty lines where the old documents failed to create, but haven't experienced anymore since applying the note.

Prakhar thanks again.

[former_member194601]

Hello Paul,

Please implement SAP Note: 1976403.

You will be able to create incident from incident template.