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Create 2 notification messages with the same Message Class

Hello Experts,

I have a query. I have 2 stages in my access request.

1. Role Owner

2. Security

I have 2 different templates for both the stages. Now my problem is I have a single message class available to maintain the notification template with message class 000 available. So, now I need to understand if we can manage to create 2 different messages for the same class with message number 000 and 001.

Any inputs are welcome.

Regards,

Vandana

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1 Answer

  • Best Answer
    Feb 21, 2016 at 03:55 PM

    Hi Vandana,

    Message class would be specific to event for which notification should be sent.

    Example: Approved, Rejected, Closing, New Work Item, Forward and Return

    So, if you want to send different notifications for Manager and Role Owner, since you already have two templates created just assign them to message class.

    Message Number doesn't make any difference.

    Which is the event for which you need to configure notification? (Approved, Rejected, Closing, New Work Item, Forward and Return) ?

    Regards,

    Madhu.

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