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Feb 17, 2016 at 04:17 PM

Irrelevant Ticket Indicator ?

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Hello All,

Does anyone knows which indicator or some status code is set when the Ticket is marked as Irrelevant. After marking the ticket as Irrelevant, it does not show up in All Tickets Query. There is another Query Show All Irrelevant Tickets.

I've tried querying in Cloud Application Studio and searched for any kind of indicator for irrelevant. As far as I know it changes the status to Completed. But if we manually set the status as Completed, it would still show in All Tickets Query in OWL.

Thanks.

Regards,

MB